How do I file a
business insurance claim?

When a fire, accident or theft occurs at your
business:
- Contact your insurance agent and company
right away. Any burglaries or theft should also be reported
to the police immediately.
- Read your insurance policy so that you
know what your responsibilities are to your insurance
company after a loss.
- After a disaster, take steps to protect
your property from further damage by making temporary
repairs. If immediate repairs to equipment are necessary,
save the damaged parts in case the claims adjuster is
interested in examining them.
- Get at least two bids on the cost to
repair or replace damaged property.
When filing a business interruption claim, be
able to show the income the business was generating both before
and after the loss. Keep detailed records of business activity
and the extra expenses of keeping your business operating in a
temporary location during the interruption period. If you are
forced to close down, include expenses that continue during the
time that the business is closed, such as advertising and the
cost of utilities.
If you are unhappy with how your claim was handled:
-
Talk to your insurance agent or claims
manager to explain your point of view.
- Call the consumer affairs or complaint
department of your insurance company and tell them your
story and why you think you deserve a larger settlement.
- Contact your
state's department of insurance about your problem.
- If you've tried all other options,
consult an attorney who specializes in insurance matters to
see if he thinks you have a valid claim that is worth a
lawsuit. Provide the lawyer with all relevant documents and
a copy of your insurance policy. Tell your attorney about
any settlements offered by your insurance company and the
attorney will judge whether you have a legitimate case that
might result in a much larger settlement if brought to
trial. Attorneys work on an hourly basis or on a contingency
basis in which case they receive a portion of whatever
settlement you ultimately receive. Get your lawyer’s fee
structure in writing before you pursue your case, and make
sure you are kept current on the status of the case as it
progresses. You must agree to any settlement reached between
your attorney and the insurance company before it is made
final.
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